Privacy Policy

1. Introduction

km798 ("we", "us", "our", or "the Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our online betting platform accessible at km798.cam (the "Platform").

This Privacy Policy applies to all users of km798 services, including visitors, registered players, and former account holders. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our data practices, you should not use km798 services.

We understand that Indonesian players, particularly those in Jakarta, Surabaya, Medan, Bandung, and other major cities, entrust us with sensitive personal and financial information. We take this responsibility seriously and have implemented comprehensive security measures and transparent data handling practices to earn and maintain your trust.

2. Information We Collect

To provide our services, km798 collects various types of information from users. We collect only the data necessary to operate your account, process transactions, comply with legal requirements, and improve user experience.

2.1 Information You Provide Directly

When you register for a km798 account, you provide the following personal information:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification number (Indonesian KTP or equivalent)
• Contact Information: Email address, mobile phone number, residential address (street, city, postal code), and preferred language
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet information (OVO, DANA, GoPay account details), payment card information (if applicable), and transaction history
• Verification Documents: Copies of government ID (KTP), proof of address (utility bills, bank statements), and selfie photographs for identity verification purposes
• Account Credentials: Username, password (stored in encrypted form), and security questions
• Communication Data: Messages exchanged with customer support, feedback forms, survey responses, and any other communications you send to km798

2.2 Information Collected Automatically

When you use the Platform, we automatically collect certain technical and behavioral information:

• Device Information: Device type (mobile, tablet, desktop), operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address), and device settings
• Usage Data: Pages visited, features used, time spent on pages, click paths, search queries, betting patterns, game preferences, and interaction with promotional offers
• Location Data: IP address, approximate geographic location based on IP address, and device location data (if you grant permission)
• Session Information: Login times, session duration, logout times, and concurrent session activity
• Transaction Data: Deposit amounts and frequencies, withdrawal requests, bet history, game outcomes, bonus usage, and account balance changes

2.3 Information from Third Parties

We may receive information about you from third-party sources:

• Payment Processors: Transaction confirmation data from BCA, BRI, BNI, Mandiri, and e-wallet providers (OVO, DANA, GoPay)
• Identity Verification Services: Results of identity checks, fraud screening, and KYC verification from specialized service providers
• Publicly Available Information: Data from public registries and databases to verify your identity and prevent fraud

3. How We Use Your Information

km798 uses collected information for the following purposes, all of which are necessary to provide our services, comply with legal obligations, and protect both you and the Company:

3.1 Service Provision and Account Management

• Creating, maintaining, and authenticating your user account
• Processing deposits, withdrawals, and internal transfers
• Managing your betting activity and game participation
• Applying bonuses, promotions, and loyalty program benefits
• Providing customer support and responding to inquiries
• Administering VIP programs and personalized services for high-value players

3.2 Legal and Regulatory Compliance

• Verifying your identity and age to prevent underage gambling
• Conducting Know Your Customer (KYC) and anti-money laundering (AML) checks
• Monitoring transactions for suspicious activity and fraud prevention
• Complying with licensing requirements and regulatory obligations
• Responding to legal requests, court orders, and law enforcement inquiries
• Enforcing our Terms and Conditions and investigating Terms violations

3.3 Platform Improvement and Analytics

• Analyzing user behavior to improve platform functionality and user experience
• Identifying and fixing technical issues and bugs
• Conducting research and statistical analysis on game performance and player preferences
• Developing new features, games, and services based on user demand
• Optimizing platform performance for different devices and connection speeds

3.4 Marketing and Communications

• Sending important account notifications and security alerts
• Providing updates about new games, promotions, and platform features
• Delivering personalized offers based on your gaming preferences (with your consent)
• Conducting customer satisfaction surveys and gathering feedback
• Sending responsible gaming reminders and self-exclusion confirmations

3.5 Security and Fraud Prevention

• Detecting and preventing fraudulent activity, account abuse, and collusion
• Protecting against unauthorized access and security breaches
• Monitoring for irregular betting patterns and game manipulation
• Verifying payment source legitimacy and preventing money laundering
• Maintaining audit trails for regulatory and investigative purposes

4. Data Sharing and Disclosure

km798 does not sell your personal information to third parties. We share your data only in the following limited circumstances, always with appropriate safeguards:

4.1 Service Providers and Business Partners

We work with trusted third-party service providers who process data on our behalf:

• Payment Processors: To facilitate deposits and withdrawals via Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallets (OVO, DANA, GoPay)
• Identity Verification Services: To conduct KYC checks and verify documents
• Game Providers: To deliver slot games, live casino, and other gaming content
• Cloud Storage Providers: To securely store encrypted data backups
• Customer Support Tools: To manage support tickets and live chat services
• Analytics Providers: To analyze platform usage and performance (using anonymized data)

All service providers are bound by strict confidentiality agreements and are prohibited from using your data for any purpose other than providing services to km798.

4.2 Legal and Regulatory Requirements

We may disclose your information when required or permitted by law:

• To comply with court orders, subpoenas, or legal processes
• To respond to requests from law enforcement or regulatory authorities
• To comply with licensing obligations and gaming regulations
• To prevent fraud, money laundering, or other illegal activities
• To protect km798's legal rights or defend against legal claims
• To protect the safety and security of users or the public

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified via email and/or prominent notice on the Platform before your data is transferred and becomes subject to a different Privacy Policy.

4.4 With Your Consent

We may share your information with third parties when you have given explicit consent, such as when participating in special promotions or third-party integrated services.

5. Data Security Measures

km798 implements comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

5.1 Encryption and Data Protection

• SSL/TLS Encryption: All data transmitted between your device and our servers is protected using 256-bit SSL encryption - the same standard used by major banks and financial institutions
• Database Encryption: Sensitive data stored in our databases is encrypted at rest using AES-256 encryption
• Password Security: User passwords are hashed using industry-standard cryptographic algorithms and are never stored in plain text
• Secure Payment Processing: Payment card data (if applicable) is processed through PCI DSS-compliant payment gateways; km798 does not directly store complete card numbers

5.2 Access Controls and Monitoring

• Strict access controls limit data access to authorized personnel on a need-to-know basis
• Multi-factor authentication for staff accessing sensitive systems
• Comprehensive audit logs tracking all data access and modifications
• 24/7 security monitoring and intrusion detection systems
• Regular security audits conducted by independent third-party firms

5.3 Employee Training and Policies

• All km798 employees undergo mandatory data protection and security training
• Strict confidentiality agreements binding all staff members
• Clear data handling procedures and incident response protocols
• Regular security awareness updates and phishing simulation exercises

5.4 Data Breach Response

In the unlikely event of a data breach affecting your personal information, km798 will:

• Immediately investigate and contain the breach
• Notify affected users within 72 hours of discovery
• Report the breach to relevant authorities as required by law
• Provide clear information about what data was affected and recommended protective actions
• Implement additional security measures to prevent recurrence

6. Data Retention and Storage

km798 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6.1 Active Account Data

While your account remains active, we retain all associated personal and transactional data to provide continuous service, maintain security, and comply with ongoing regulatory requirements.

6.2 Closed Account Data

After you close your account (voluntarily or through suspension), we retain certain information for:

• Financial Records: 7 years, as required by anti-money laundering and tax regulations
• Identity Verification Records: 7 years, as required by KYC/AML regulations
• Betting History: 5 years, for regulatory audits and dispute resolution
• Communication Records: 3 years, for quality assurance and legal purposes
• Marketing Preferences: Indefinitely, to honor opt-out requests and prevent unwanted communications

6.3 Data Deletion

After applicable retention periods expire, we securely delete or anonymize personal information using industry-standard data destruction methods. Anonymized data (data that cannot be linked back to any individual) may be retained indefinitely for statistical analysis and research purposes.

7. Your Privacy Rights

km798 respects your rights regarding your personal data. Subject to legal limitations, you have the following rights:

7.1 Right to Access

You have the right to request a copy of all personal information we hold about you. To exercise this right, contact our support team with your request. We will provide the information in a commonly used electronic format within 30 days of verification of your identity.

7.2 Right to Rectification

You can update most personal information directly through your account settings. For information you cannot update yourself (such as verified identity documents), contact support to request corrections. We will verify your identity before making changes to sensitive data.

7.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal data. However, this right is subject to limitations: we may be legally required to retain certain information for regulatory compliance, fraud prevention, and dispute resolution. In such cases, we will restrict processing of your data to the minimum necessary for these purposes.

7.4 Right to Restrict Processing

You can request that we limit how we use your data, such as restricting marketing communications while maintaining essential account and security notifications.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider where technically feasible.

7.6 Right to Object

You can object to processing of your data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though we may continue processing if we have compelling legitimate grounds that override your interests.

7.7 Right to Withdraw Consent

Where we process your data based on your consent, you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

8. Cookies and Tracking Technologies

km798 uses cookies and similar tracking technologies to enhance user experience, analyze platform performance, and provide personalized services.

8.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality, authentication, and security. Cannot be disabled without affecting service availability.
• Functional Cookies: Remember your preferences, language selection, and settings to provide a personalized experience.
• Performance Cookies: Collect anonymous information about how you use the Platform to help us improve performance and fix issues.
• Analytics Cookies: Help us understand user behavior, popular features, and areas for improvement through aggregated statistics.

8.2 Managing Cookies

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies. However, disabling essential cookies may prevent you from accessing certain Platform features or services.

8.3 Third-Party Cookies

Some cookies are placed by third-party service providers (such as analytics tools) to help us improve our services. These providers have their own privacy policies governing their use of data.

9. Third-Party Services

The km798 Platform may contain links to external websites or integrate with third-party services (such as payment processors and game providers). This Privacy Policy does not cover third-party websites or services. We recommend reviewing the privacy policies of any third-party services you use. km798 is not responsible for the privacy practices or content of external websites and services.

10. International Data Transfers

km798 operates internationally and may transfer your personal data to servers located outside Indonesia. When we transfer data internationally, we ensure appropriate safeguards are in place:

• Standard contractual clauses approved by data protection authorities
• Transfers only to countries with adequate data protection laws
• Encryption of data in transit and at rest
• Strict access controls limiting international data access to necessary personnel

By using km798 services, you consent to the transfer of your data to countries outside Indonesia for the purposes described in this Privacy Policy.

11. Children's Privacy

km798 services are strictly intended for adults aged 21 and over. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected data from a minor, we will immediately delete that information and close the associated account. Parents or guardians who believe their child has provided information to km798 should contact us immediately at [email protected] (not a clickable link).

12. Changes to This Privacy Policy

km798 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Changes will be effective immediately upon posting on the Platform. We will notify users of significant changes via email or prominent Platform notification.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of km798 services after changes are posted constitutes acceptance of the updated Privacy Policy.

The "Last Updated" date at the top of this policy indicates when the most recent changes were made.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact km798's Data Protection team:

• Email: [email protected] (Please copy and paste this address into your email client - it is not a clickable link)
• Live Chat: Available 24/7 on the Platform for immediate assistance
• Customer Support: Available via WhatsApp and Telegram (contact details available through live chat)

We are committed to addressing your privacy concerns promptly and transparently. Our Indonesian and English-speaking support team is available around the clock to assist you with any questions about how we handle your personal information.